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What to tell us, and what happens next
The more specific the first message, the faster the first useful answer. Tell us which product or service you are asking about, roughly how many users or locations it would cover, what you use today, and any deadline such as an audit or a licence renewal. You do not need a budget figure to start.
A person reads every message. We reply with either a direct answer, a short list of questions, or an offer of a call, and we say plainly when something is not a fit for us. If you want numbers before you write, the free calculators and pricing pages cover email cost, helpdesk staffing and our starting prices.
Fanpino in numbers
- We check every release against all 10 risk categories of the OWASP Top 10. (Source: OWASP Top 10 (owasp.org))
- Our products ship in 3 languages (English, Persian and Arabic), 2 of them right-to-left. (Source: W3C: right-to-left text in HTML)
- FanMail speaks JMAP (RFC 8620 and RFC 8621), signs mail with DKIM (RFC 6376) and is sized for 10,000 mailboxes. (Source: RFC 8620: JMAP (rfc-editor.org))
- FanCampus puts 5 parts (website, service desk, faculty profiles, staff insurance, faculty promotion) behind 1 single sign-on. (Source: Single sign-on (Wikipedia))
- On-premise licences include 12 months of updates and support; renewal is 20% of the licence per year. (Source: On-premises software (Wikipedia))
- We answer contact requests within 24 hours, and refunds reach your account within 7 business days. (Source: Service-level agreement (Wikipedia))
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