Service Desk
A single service window unifying every university request for students, faculty, and staff.
Service Desk (پنجره واحد خدمات) is a single-window service portal for the whole university. Students, faculty, and staff each get a tailored catalog of online requests — academic, student-affairs, research, welfare, and cultural services — handled through a ticket-based workflow.
Powered by the FanDesk ticketing engine (SLA tracking, conversations, knowledge base, reporting), it replaces scattered in-person processes with one unified, trackable digital window.
Features
Single Service Window
Every university service request in one unified catalog.
Role-Based Catalogs
Separate request catalogs for students, faculty, and staff.
Ticket Workflow
Each request becomes a tracked ticket with status and assignment.
SLA Tracking
Service-level deadlines per request type, with business-hour rules.
Conversations & Notes
Threaded replies, internal notes, and file attachments per request.
Reporting & KB
Dashboards, knowledge base, and full request history.
Screenshots
Product interface is shown in Persian.
Key advantages
One window, all services
Replaces scattered offices and forms with a single digital portal.
Trackable & accountable
Every request is a ticket with SLA, status, and audit trail.
Proven ticketing engine
Powered by FanDesk — SLA, KB, conversations, and reporting built in.
Persian-first, RTL
Designed for the Iranian academic community end-to-end.
How it compares
| Capability | Service Desk | In-person offices | Email requests | Generic helpdesk |
|---|---|---|---|---|
| Unified service catalog | ✓ | ✗ | ✗ | ~ |
| Role-based request flows | ✓ | ✗ | ✗ | ~ |
| SLA tracking | ✓ | ✗ | ✗ | ✓ |
| Persian / RTL academic fit | ✓ | ~ | ~ | ~ |
| Part of campus ecosystem | ✓ | ✗ | ✗ | ✗ |
Generic helpdesks handle tickets but aren't a university service window; Service Desk maps the whole institution's request catalog onto a proven ticketing engine.
Pricing
Pricing tailored to your needs and scale.
Contact us for a quote and a personalized demo.
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