FanServe
A single service window unifying every request for an organization's members, staff, and departments.
FanServe is a single-window service portal for an entire organization. Every group — members, staff, and departments — gets a tailored catalog of online requests, handled through a ticket-based workflow.
Powered by the FanDesk ticketing engine (SLA tracking, conversations, knowledge base, reporting), it replaces scattered in-person processes with one unified, trackable digital window. Proven at a public university, handling academic, student-affairs, research, welfare, and cultural service requests.
Features
Single Service Window
Every organization's service requests in one unified catalog.
Role-Based Catalogs
Separate request catalogs for each group in the organization.
Ticket Workflow
Each request becomes a tracked ticket with status and assignment.
SLA Tracking
Service-level deadlines per request type, with business-hour rules.
Conversations & Notes
Threaded replies, internal notes, and file attachments per request.
Reporting & KB
Dashboards, knowledge base, and full request history.
Screenshots
Product interface is shown in Persian.
Key advantages
One window, all services
Replaces scattered offices and forms with a single digital portal.
Trackable & accountable
Every request is a ticket with SLA, status, and audit trail.
Proven ticketing engine
Powered by FanDesk — SLA, KB, conversations, and reporting built in.
Persian-first, RTL
Designed end-to-end for real institutional workflows.
How it compares
| Capability | FanServe | In-person offices | Email requests | Generic helpdesk |
|---|---|---|---|---|
| Unified service catalog | ✓ | ✗ | ✗ | ~ |
| Role-based request flows | ✓ | ✗ | ✗ | ~ |
| SLA tracking | ✓ | ✗ | ✗ | ✓ |
| Persian / RTL institutional fit | ✓ | ~ | ~ | ~ |
| Part of the organization's ecosystem | ✓ | ✗ | ✗ | ✗ |
Generic helpdesks handle tickets but aren't a full institutional service window; FanServe maps the whole organization's request catalog onto a proven ticketing engine.
Pricing
Subscribe on our servers, or licence it for your own.
Prices in USD, paid in cryptocurrency.
Standard
Cancel anytime
- ✓Service catalogue and workflows
- ✓SLA tracking
- ✓Up to 30 agents
Large organisation
Cancel anytime
- ✓Unlimited agents
- ✓Multi-department routing
- ✓Reporting and dashboards
One-time fee for a licence on your own infrastructure.
On-premise licence
$1,360 deposit, then 6 monthly payments of $340
No surcharge for paying over time · Includes 1 year of updates and support; renews at 20%/year
- ✓Installed on your own servers
- ✓Data never leaves your network
- ✓Unlimited users, no per-seat fee
Enterprise licence
- ✓Multi-site deployment and staging
- ✓SLA, on-site training and handover
- ✓Custom development and integrations
Built with
Try FanServe today
Fill in the form to get a personalized demo and pricing for your business.