FanServe
A single service window unifying every request for an organization's members, staff, and departments.
FanServe is a single-window service portal for an entire organization. Every group — members, staff, and departments — gets a tailored catalog of online requests, handled through a ticket-based workflow.
Powered by the FanDesk ticketing engine (SLA tracking, conversations, knowledge base, reporting), it replaces scattered in-person processes with one unified, trackable digital window. Proven at a public university, handling academic, student-affairs, research, welfare, and cultural service requests.
Features
Single Service Window
Every organization's service requests in one unified catalog.
Role-Based Catalogs
Separate request catalogs for each group in the organization.
Ticket Workflow
Each request becomes a tracked ticket with status and assignment.
SLA Tracking
Service-level deadlines per request type, with business-hour rules.
Conversations & Notes
Threaded replies, internal notes, and file attachments per request.
Reporting & KB
Dashboards, knowledge base, and full request history.
Screenshots
Product interface is shown in Persian.
Key advantages
One window, all services
Replaces scattered offices and forms with a single digital portal.
Trackable & accountable
Every request is a ticket with SLA, status, and audit trail.
Proven ticketing engine
Powered by FanDesk — SLA, KB, conversations, and reporting built in.
Persian-first, RTL
Designed end-to-end for real institutional workflows.
How it compares
| Capability | FanServe | In-person offices | Email requests | Generic helpdesk |
|---|---|---|---|---|
| Unified service catalog | ✓ | ✗ | ✗ | ~ |
| Role-based request flows | ✓ | ✗ | ✗ | ~ |
| SLA tracking | ✓ | ✗ | ✗ | ✓ |
| Persian / RTL institutional fit | ✓ | ~ | ~ | ~ |
| Part of the organization's ecosystem | ✓ | ✗ | ✗ | ✗ |
Generic helpdesks handle tickets but aren't a full institutional service window; FanServe maps the whole organization's request catalog onto a proven ticketing engine.
Pricing
Subscribe on our servers, or licence it for your own.
Prices in USD, paid in cryptocurrency.
Standard
Cancel anytime
- ✓Service catalogue and workflows
- ✓SLA tracking
- ✓Up to 30 agents
Large organisation
Cancel anytime
- ✓Unlimited agents
- ✓Multi-department routing
- ✓Reporting and dashboards
One-time fee for a licence on your own infrastructure.
On-premise licence
$1,360 deposit, then 6 monthly payments of $340
No surcharge for paying over time · Includes 1 year of updates and support; renews at 20%/year
- ✓Installed on your own servers
- ✓Data never leaves your network
- ✓Unlimited users, no per-seat fee
Enterprise licence
- ✓Multi-site deployment and staging
- ✓SLA, on-site training and handover
- ✓Custom development and integrations
Built with
Frequently asked questions
What is FanServe?
FanServe is a single-window service portal for a whole organization. Members, staff and departments each get their own catalog of online requests, and every request runs through a ticket workflow instead of an in-person visit or an email thread.
How is FanServe different from FanDesk?
FanServe runs on the FanDesk ticketing engine, so SLA tracking, conversations, notes, the knowledge base and reporting come from there. What FanServe adds is the service catalog and role-based request flows, which is what an institution needs when the requesters are its own members rather than outside customers.
Has FanServe been used in production?
Yes. It runs at a public university, where it handles academic, student-affairs, research, welfare and cultural service requests.
How much does FanServe cost?
Cloud plans are Standard at $69/month with up to 30 agents and Large organisation at $159/month with unlimited agents and multi-department routing. Enterprise cloud is quoted per project. The on-premise licence is a one-time $3,400 with unlimited users and 1 year of updates and support, renewing at 20% a year.
Can FanServe run on our own servers?
Yes. The on-premise licence installs FanServe on your own servers, so request data never leaves your network and there is no per-seat fee. The Enterprise licence adds multi-site deployment, staging, on-site training and custom integrations.
Try FanServe today
Fill in the form to get a personalized demo and pricing for your business.