FanPino Support
Ongoing technical support and maintenance for any FanPino product, with SLA-backed response times.
FanPino Support is a monthly retainer that covers bug fixes, minor updates, security patching, and priority handling for the products we've built for you — tracked through our own FanDesk ticketing system with SLA-backed response times.
Uptime and performance are watched around the clock with our own monitoring stack, so issues are often caught before you report them.
Features
Priority Ticket Queue
Tracked in FanDesk with an SLA-backed response time.
SLA Response Time
Guaranteed first-response windows by plan tier.
Bug Fixes & Security Patches
Ongoing fixes and dependency/security updates.
24/7 Uptime Monitoring
Our own monitoring stack watches your product around the clock.
Monthly Health Check
A short report on performance, errors, and disk/DB health.
Telegram & SMS Alerts
Incident and update notifications on the channel you prefer.
Screenshots
Key advantages
Same team that built it
Support is handled by the engineers who know your codebase.
SLA, not best-effort
A guaranteed response window per plan, tracked and reportable.
Proactive monitoring
Uptime-Kuma + Grafana watch your product; many issues are caught before you notice.
Covers any FanPino product
One retainer, applicable across FanDesk, Probe361, Mobile Master, Research FM, Fidar, and more.
How it compares
| Capability | FanPino Support | No contract (ad-hoc) | Freelancer support | In-house hire |
|---|---|---|---|---|
| Guaranteed SLA response time | ✓ | ✗ | ✗ | ✓ |
| Codebase-native (built it, knows it) | ✓ | ✗ | ~ | ✓ |
| 24/7 automated monitoring | ✓ | ✗ | ✗ | ~ |
| No hiring/payroll overhead | ✓ | ✓ | ✓ | ✗ |
| Predictable monthly cost | ✓ | ✗ | ~ | ✓ |
Comparison reflects typical alternatives for ongoing product support.
Pricing
Subscribe on our servers, or licence it for your own.
Prices in USD, paid in cryptocurrency.
Basic
Cancel anytime
- ✓1 product covered
- ✓48-hour response SLA
- ✓Business-hours ticket support
- ✓Security patching
Standard
Cancel anytime
- ✓Up to 3 products covered
- ✓24-hour response SLA
- ✓Priority ticket queue
- ✓Monthly health-check report
Premium
- ✓Unlimited products covered
- ✓Custom SLA & emergency hotline
- ✓On-call after-hours response
- ✓Dedicated account manager
One-time fee for a licence on your own infrastructure.
Annual on-site contract
$380 deposit, then 6 monthly payments of $95
No surcharge for paying over time · Billed once for a 12-month term
- ✓On-site engineer visits
- ✓Covers your own servers and network
- ✓Priority incident response
Enterprise licence
- ✓Multi-site deployment and staging
- ✓SLA, on-site training and handover
- ✓Custom development and integrations
Built with
Try FanPino Support today
Fill in the form to get a personalized demo and pricing for your business.