FanPino Support

FanPino Support is a monthly retainer that covers bug fixes, minor updates, security patching, and priority handling for the products we've built for you — tracked through our own FanDesk ticketing system with SLA-backed response times.

Uptime and performance are watched around the clock with our own monitoring stack, so issues are often caught before you report them.

Features

Priority Ticket Queue

Tracked in FanDesk with an SLA-backed response time.

SLA Response Time

Guaranteed first-response windows by plan tier.

Bug Fixes & Security Patches

Ongoing fixes and dependency/security updates.

24/7 Uptime Monitoring

Our own monitoring stack watches your product around the clock.

Monthly Health Check

A short report on performance, errors, and disk/DB health.

Telegram & SMS Alerts

Incident and update notifications on the channel you prefer.

Screenshots

Product interface is shown in Persian.

Every support ticket tracked with SLA timers in FanDesk

Key advantages

Same team that built it

Support is handled by the engineers who know your codebase.

SLA, not best-effort

A guaranteed response window per plan, tracked and reportable.

Proactive monitoring

Uptime-Kuma + Grafana watch your product; many issues are caught before you notice.

Covers any FanPino product

One retainer, applicable across FanDesk, Probe361, Mobile Master, Research FM, Fidar, and more.

How it compares

Capability	FanPino Support	No contract (ad-hoc)	Freelancer support	In-house hire
Guaranteed SLA response time	✓	✗	✗	✓
Codebase-native (built it, knows it)	✓	✗	~	✓
24/7 automated monitoring	✓	✗	✗	~
No hiring/payroll overhead	✓	✓	✓	✗
Predictable monthly cost	✓	✗	~	✓

Comparison reflects typical alternatives for ongoing product support.

Pricing

Subscribe on our servers, or licence it for your own.

Prices in USD, paid in cryptocurrency.

Basic

$39 /mo

Cancel anytime

✓1 product covered
✓48-hour response SLA
✓Business-hours ticket support
✓Security patching

Buy now Request proforma invoice

Standard

$89 /mo

Cancel anytime

✓Up to 3 products covered
✓24-hour response SLA
✓Priority ticket queue
✓Monthly health-check report

Buy now Request proforma invoice

Premium

Contact for pricing

✓Unlimited products covered
✓Custom SLA & emergency hotline
✓On-call after-hours response
✓Dedicated account manager

Talk to sales

Built with

FanDesk (ticketing)Uptime-KumaGrafanaTelegramSMSEmail

Frequently asked questions

What does FanPino Support cover?

It is a monthly retainer for products we built for you: bug fixes, minor updates, dependency and security patching, and priority handling. Every request is a ticket in our own FanDesk system with an SLA-backed response time.

How fast will you respond?

Basic guarantees a first response within 48 hours during business hours. Standard cuts that to 24 hours and puts you in the priority queue. Premium gets a custom SLA, an emergency hotline and on-call response after hours.

How much does support cost?

Basic is $39/month for one product and Standard is $89/month for up to three. Premium covers unlimited products and is quoted per contract. For your own servers there is an annual on-site contract at $950, billed once for 12 months.

Do you monitor the product before I report a problem?

Yes. Uptime-Kuma and Grafana watch your product around the clock, so a lot of issues get caught before you notice them. Standard plans and up also get a monthly health-check report on performance, errors and disk/database health.

Which products can the retainer cover?

Any FanPino product, including FanDesk, Probe361, Mobile Master, EnergyFile and Fidar. The engineers answering your tickets are the same people who wrote the code. Incident and update alerts can go to Telegram, SMS or email.